Privacy Policy

At Sukh Aranya by the Lake ("we", "us", "our"), your privacy is important to us. This policy explains what information we collect when you visit our website or make a booking, how we use it, and the choices you have.

01  Information We Collect
We collect information you provide directly to us, including when you make a booking enquiry, contact us, or subscribe to updates. This may include:
- Your name, phone number and email address
- Booking details such as check-in/check-out dates, room preference and number of guests
- Any special requests or messages you send us
We may also automatically collect limited technical data (such as device, browser and general location) through cookies and analytics tools to help us improve the website.

02  How We Use Your Information
- To process and confirm your booking enquiries and reservations
- To communicate with you about your stay, including changes and confirmations
- To respond to your questions and provide customer support
- To send occasional offers or updates, where you have agreed to receive them
- To improve our website, services and guest experience

03  Sharing of Information
We do not sell or rent your personal information. We may share it only with trusted service providers who help us operate (such as payment, booking and communication platforms), and only to the extent needed to serve you. We may also disclose information where required by law.

04  Cookies
Our website may use cookies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended without them.

05  Data Security
We take reasonable measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

06  Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of marketing communications at any time. To make a request, contact us using the details below.

07  Booking & Cancellation
Booking-related terms, including our cancellation policy, are shared at the time of reservation. In brief: no refunds are issued for last-minute cancellations (please inform us at least 7 days prior to your booking date). Guests may postpone their booking to a date within the next month if notified 7 days in advance, subject to availability.

08  Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

09  Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
- Email: sukharanyabythelake@gmail.com
- Phone / WhatsApp: +91 95524 70909
- Address: Survey No. 29, Ghol Panshet Road, Beside Gholapghar 2, Kambegi, Panshet, Pune – 412107